IT Services Dashboard

Helpdesk

User Survey

User Survey

User Survey – Helpdesk Management System

Every request issued by USP’s Helpdesk Management System that has been resolved is followed up automatically with a short survey request to the user on how they were supported by IT Services on that specific request. User response is optional. Below are current 2014 user responses.

 

 

   Satisfaction Levels:

1         Bad

2         Poor

3         Good

4         Very Good

5         Excellent

Quality Checks

Ticket Quality Reviews

The quality check team continues its daily check on 15 random tickets for consistency to our agreed procedure.

0 3Feb - 08 Feb 2014 Results

 

 

14th Oct - 18th Oct 2013

Date

14th Oct

15th Oct

16th Oct

17 Oct

18th Oct

Pass Rate

40%

33%

60%

27%

60%

Click here for more detailed information

 

07th Oct - 11th Oct 2013

Date

07th Oct

08th Oct

09th Oct

10 Oct

11th Oct

Pass Rate

80%

60%

80%

80%

100%

Click here for more detailed information

 

 30th Sept - 04th Oct 2013

Date

30th Sept

1st Oct

2nd Oct

3rd Oct

04th Oct

Pass Rate

53%

60%

60%

67%

53%

Click here for more detailed information

 

 16th Sept - 20th Sept 2013

Date

16th Sept

17th Sept

18th Sept

19th Sept

20th Sept

Pass Rate

73%

93%

80%

53%

100%

Click here for more detailed information

 

6th Sept - 13th Sept 2013

Date

6th Sept

7th Sept

8th Sept

9th Sept

10th Sept

Pass Rate

87%

87%

60%

87%

100%

Click here for more detailed information

Services Status

Services Status

Daily Services Checks (Outages includes service interruptions to buildings, campuses or critical services)

Network Services

Connectivity services for all USP end devices. This includes all campus LAN, external internet providers and leased lines per campus. Status change would depict major outages

    

Telephony Services

Telephony services throughout the university that include USP local PABX's and external telephony providers. Status change would depict major outages

    

Printing Services

USP Centralized printing and copy services. Service servers are monitored for availability. Status change would depict major outages

    

Email

Email services for staff and students. Services status change would depict major outages

    

Internet

Internet services for staff and students. Monitored are proxy services and host servers. Services status change would depict major outages

    

Computer Lab Services

USP Computer Lab Services. Being monitored is are student core devices. Status change would depict major outages

    

REACT Services

Video Conferencing Tool for USP that assists distance learning. Status change would depict major outages

    

Lecture Theaters

Lecture Theater services that include AV and PC equipment’s. Being monitored AV consoles, PC and network activity. Status change would depict major outages

    

Application Services

(Banner, MIS-Online & SOLS)

Management Information Systems for USP. Service servers are monitored. Status change would depict major outages

    

Moodle Services

Management Information Systems for USP. Service servers are monitored. Status change would depict major outages

    

WAN  Services

Connectivity services for all campuses to Laucala through USP's satellite system. . Status change would depict major outages

    

Helpdesk Services & Outage Calls

 

Helpdesk management system for USP. Status change would depict major outages

    

Archives

  1. 30th Sept - 04th Oct 2013
  2. 07th Oct - 11th Oct 2013
  3. 14th Oct - 18th Oct 2013
  4. 21st Oct - 25th Oct 2013
Helpdesk

Staff & Students

  • Call +679 3232117
    Between 8am - 8:00pm
    Monday to Friday
Quick Links
Service Status